{"id":215437,"date":"2021-03-23T17:10:00","date_gmt":"2021-03-23T21:10:00","guid":{"rendered":"https:\/\/www.manaus.am.gov.br\/semsa\/?p=215437"},"modified":"2024-05-10T10:38:58","modified_gmt":"2024-05-10T14:38:58","slug":"ouvidoria-municipal-do-sus-registra-aumento-de-manifestacoes-relacionadas-a-covid-19","status":"publish","type":"post","link":"https:\/\/www.manaus.am.gov.br\/semsa\/ouvidoria-municipal-do-sus-registra-aumento-de-manifestacoes-relacionadas-a-covid-19\/","title":{"rendered":"Ouvidoria Municipal do SUS registra aumento de manifesta\u00e7\u00f5es relacionadas \u00e0 Covid-19"},"content":{"rendered":"\n<p>A Ouvidoria Municipal do SUS, da Secretaria Municipal de Sa\u00fade (Semsa), recebeu de janeiro a 22 de mar\u00e7o deste ano, 697 manifesta\u00e7\u00f5es, das quais 447 relacionadas \u00e0 Covid-19. Criada para aprimorar a gest\u00e3o do Sistema \u00danico de Sa\u00fade (SUS) no munic\u00edpio, a Ouvidoria tem se revelado um importante canal de comunica\u00e7\u00e3o por onde a popula\u00e7\u00e3o pode esclarecer d\u00favidas, pedir orienta\u00e7\u00f5es e fazer cr\u00edticas com o objetivo de aprimorar a gest\u00e3o do SUS em Manaus.<\/p>\n\n\n\n<p>A secret\u00e1ria interina da Semsa, Aline Rosa Martins, avalia que o trabalho da Ouvidoria frente \u00e0 crise sanit\u00e1ria causada pelo novo coronav\u00edrus \u00e9 muito importante para melhorar os servi\u00e7os de sa\u00fade para a popula\u00e7\u00e3o. \u201cA Ouvidoria ocupa um espa\u00e7o estrat\u00e9gico entre o cidad\u00e3o, benefici\u00e1rio dos servi\u00e7os de sa\u00fade do SUS, e a gest\u00e3o, respons\u00e1vel pela qualidade desses atendimentos, e o prefeito David Almeida orienta que essa escuta seja intensificada, para garantir melhorias no atendimento aos usu\u00e1rios\u201d, refor\u00e7ou.<\/p>\n\n\n\n<p><strong>Manifesta\u00e7\u00f5es<\/strong><\/p>\n\n\n\n<p>O processo de vacina\u00e7\u00e3o contra a Covid-19 estimulou 320 manifesta\u00e7\u00f5es na Ouvidoria, por meio do Sistema OuvidorSUS, do Minist\u00e9rio da Sa\u00fade. Por exigirem um conhecimento aprofundado, essas quest\u00f5es foram encaminhadas \u00e0s \u00e1reas t\u00e9cnicas da Semsa. \u201cUma d\u00favida frequente estava relacionada aos idosos com comorbidades, quando um indiv\u00edduo apresenta duas ou mais doen\u00e7as, como hipertens\u00e3o e diabetes, por exemplo. Desde o entendimento do que seja essa condi\u00e7\u00e3o at\u00e9 a orienta\u00e7\u00e3o sobre como proceder ao apresentar essas patologias, as d\u00favidas foram bem presentes nos relatos\u201d, assinalou a ouvidora municipal do SUS, Ma\u00edsa Rocha.<\/p>\n\n\n\n<p>Orienta\u00e7\u00f5es simples para pessoas dos grupos de risco sobre o local dos postos de vacina\u00e7\u00e3o da Semsa, seus hor\u00e1rios de funcionamento, faixa et\u00e1ria correspondente ao cronograma e relacionadas \u00e0 primeira e \u00e0 segunda dose das vacinas, tamb\u00e9m foram frequentes nos canais do servi\u00e7o, totalizando 127 chamadas. \u201cEssas demandas n\u00e3o exigem consulta \u00e0 equipe t\u00e9cnica, porque s\u00e3o d\u00favidas que j\u00e1 podemos esclarecer de forma r\u00e1pida\u201d, completou Ma\u00edsa Rocha.<\/p>\n\n\n\n<p>A Secretaria Municipal de Sa\u00fade (Semsa) disponibiliza o WhatsApp 98842-6835, o telefone: 0800-092-1603 e os emails:&nbsp;<a href=\"mailto:semsa.manaus.am.gov.br\/faleconosco\">semsa.manaus.am.gov.br\/faleconosco<\/a>&nbsp;e&nbsp;<a href=\"mailto:ouvidoria.sus@pmm.am.gov.br\">ouvidoria.sus@pmm.am.gov.br<\/a>&nbsp;para facilitar o acesso \u00e0 Ouvidoria Municipal do SUS. As solicita\u00e7\u00f5es podem ser encaminhadas pelo site da Semsa (<a href=\"https:\/\/semsa.manaus.am.gov.br\/\">https:\/\/semsa.manaus.am.gov.br\/<\/a>), no link Ouvidoria Municipal do SUS.<\/p>\n\n\n\n<p>O atendimento pode ser realizado tamb\u00e9m de forma presencial, de segunda a sexta-feira, das 8h \u00e0s 12h e das 14h \u00e0s 17h, na avenida Macei\u00f3, 160, bairro Adrian\u00f3polis, zona Centro-sul.<\/p>\n\n\n\n<p><strong>Texto \u2013<\/strong>&nbsp;T\u00e2nia Brand\u00e3o \/ Semsa<\/p>\n\n\n\n<p><strong>Fotos \u2013<\/strong>&nbsp;Divulga\u00e7\u00e3o \/ Semsa<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":65,"featured_media":215438,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ouvidoria Municipal do SUS registra aumento de manifesta\u00e7\u00f5es relacionadas \u00e0 Covid-19 - SEMSA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.manaus.am.gov.br\/semsa\/ouvidoria-municipal-do-sus-registra-aumento-de-manifestacoes-relacionadas-a-covid-19\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ouvidoria Municipal do SUS registra aumento de manifesta\u00e7\u00f5es relacionadas \u00e0 Covid-19 - SEMSA\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.manaus.am.gov.br\/semsa\/ouvidoria-municipal-do-sus-registra-aumento-de-manifestacoes-relacionadas-a-covid-19\/\" \/>\n<meta property=\"og:site_name\" content=\"SEMSA\" \/>\n<meta property=\"article:published_time\" content=\"2021-03-23T21:10:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-10T14:38:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.manaus.am.gov.br\/semsa\/wp-content\/uploads\/sites\/8\/2024\/05\/Ouvidoria-Municipal-do-SUS-720x407-1.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"720\" \/>\n\t<meta property=\"og:image:height\" content=\"407\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Luana Abecassis\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Luana Abecassis\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.manaus.am.gov.br\/semsa\/ouvidoria-municipal-do-sus-registra-aumento-de-manifestacoes-relacionadas-a-covid-19\/\",\"url\":\"https:\/\/www.manaus.am.gov.br\/semsa\/ouvidoria-municipal-do-sus-registra-aumento-de-manifestacoes-relacionadas-a-covid-19\/\",\"name\":\"Ouvidoria Municipal do SUS registra aumento de manifesta\u00e7\u00f5es relacionadas \u00e0 Covid-19 - 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