{"id":226519,"date":"2025-11-27T15:35:28","date_gmt":"2025-11-27T19:35:28","guid":{"rendered":"https:\/\/www.manaus.am.gov.br\/semsa\/?page_id=226519"},"modified":"2025-11-27T15:35:29","modified_gmt":"2025-11-27T19:35:29","slug":"legislacoes","status":"publish","type":"page","link":"https:\/\/www.manaus.am.gov.br\/semsa\/ouvidoria-municipal-do-sus\/legislacoes\/","title":{"rendered":"Legisla\u00e7\u00f5es"},"content":{"rendered":"\n<p>As principais bases legais que auxiliam os trabalhadores da Ouvidoria em suas tomadas de decis\u00f5es, fortalecendo os servi\u00e7os de Ouvidorias do SUS disponibilizados ao cidad\u00e3o:<\/p>\n\n\n\n<ul>\n<li>A Constitui\u00e7\u00e3o Federal de 1998. <a href=\"http:\/\/www.planalto.gov.br\/ccivil_03\/constituicao\/constituicao.htm\">http:\/\/www.planalto.gov.br\/ccivil_03\/constituicao\/constituicao.htm<\/a><\/li>\n\n\n\n<li>Lei n\u00ba 8.080\/1990 &#8211; que trata da Lei Org\u00e2nica da Sa\u00fade e do acesso universal \u00e0s a\u00e7\u00f5es de sa\u00fade; <a href=\"http:\/\/www.planalto.gov.br\/ccivil_03\/leis\/l8080.htm\">http:\/\/www.planalto.gov.br\/ccivil_03\/leis\/l8080.htm<\/a><\/li>\n\n\n\n<li>Lei n\u00ba 8.142\/1990 &#8211; que disp\u00f5e sobre a participa\u00e7\u00e3o da comunidade na gest\u00e3o do Sistema \u00danico de Sa\u00fade; <a href=\"http:\/\/www.planalto.gov.br\/ccivil_03\/leis\/L8142.htm\">http:\/\/www.planalto.gov.br\/ccivil_03\/leis\/L8142.htm<\/a><\/li>\n\n\n\n<li>Lei n\u00ba 8.078\/1990, que trata do C\u00f3digo de Defesa do Consumidor; <a href=\"https:\/\/www.planalto.gov.br\/ccivil_03\/leis\/l8078compilado.htm\">https:\/\/www.planalto.gov.br\/ccivil_03\/leis\/l8078compilado.htm<\/a><\/li>\n\n\n\n<li>Portaria n\u00ba 399\/2006 &#8211; que divulga o Pacto pela Sa\u00fade 2006 e a consolida\u00e7\u00e3o do SUS e aprova as diretrizes operacionais do pacto; <a href=\"https:\/\/bvsms.saude.gov.br\/bvs\/saudelegis\/gm\/2006\/prt0399_22_02_2006.html\">https:\/\/bvsms.saude.gov.br\/bvs\/saudelegis\/gm\/2006\/prt0399_22_02_2006.html<\/a><\/li>\n\n\n\n<li>Portaria n\u00ba 3.027\/2007 &#8211; que aprova a Pol\u00edtica Nacional de Gest\u00e3o Estrat\u00e9gica e Participativa no SUS; <a href=\"https:\/\/bvsms.saude.gov.br\/bvs\/saudelegis\/gm\/2007\/prt3027_26_11_2007.html\">https:\/\/bvsms.saude.gov.br\/bvs\/saudelegis\/gm\/2007\/prt3027_26_11_2007.html<\/a><\/li>\n\n\n\n<li>Portaria GM\/MS n\u00ba 1.820\/2009 &#8211; que trata da Carta dos Direitos dos Usu\u00e1rios da Sa\u00fade, e cont\u00e9m dispositivo que garante aos cidad\u00e3os o direito de se expressar e ser ouvido nas suas queixas, den\u00fancias, necessidades, sugest\u00f5es e outras manifesta\u00e7\u00f5es por meio das Ouvidorias, urnas e qualquer outro meio existente, sendo sempre respeitado na privacidade, sigilo e confidencialidade; <a href=\"https:\/\/bvsms.saude.gov.br\/bvs\/saudelegis\/gm\/2009\/prt1820_13_08_2009.html\">https:\/\/bvsms.saude.gov.br\/bvs\/saudelegis\/gm\/2009\/prt1820_13_08_2009.html<\/a><\/li>\n\n\n\n<li>Portaria n\u00ba 2.416\/2014 &#8211; a qual estabelece diretrizes para a organiza\u00e7\u00e3o e funcionamento dos servi\u00e7os de Ouvidoria do Sistema \u00danico de Sa\u00fade (SUS) e suas atribui\u00e7\u00f5es. <a href=\"https:\/\/bvsms.saude.gov.br\/bvs\/2014\/prt2416_07_11_2014.html\">https:\/\/bvsms.saude.gov.br\/bvs\/2014\/prt2416_07_11_2014.html<\/a><\/li>\n\n\n\n<li>Lei n\u00ba 12.527\/2011, a chamada Lei de Acesso \u00e0 Informa\u00e7\u00e3o, que regula o acesso a informa\u00e7\u00f5es previsto no art. 5\u00ba, XXXIII, da CF:\u201d Todos t\u00eam direito a receber dos \u00f3rg\u00e3os p\u00fablicos informa\u00e7\u00f5es de seu interesse particular, ou de interesse coletivo ou geral, que ser\u00e3o prestados no prazo da lei, sob pena de responsabilidade, ressalvadas aquelas cujo sigilo seja imprescind\u00edvel \u00e0 seguran\u00e7a da sociedade e do Estado. <a href=\"https:\/\/www.jusbrasil.com.br\/legislacao\/1029987\/lei-12527-11\">https:\/\/www.jusbrasil.com.br\/legislacao\/1029987\/lei-12527-11<\/a><\/li>\n\n\n\n<li>Decreto Municipal n\u00ba 4.157, de 20 de setembro de 2018, regulamenta o acesso \u00e0s informa\u00e7\u00f5es no \u00e2mbito do Poder Executivo do Munic\u00edpio de Manaus, e d\u00e1 outras provid\u00eancia. <a href=\"https:\/\/leismunicipais.com.br\/a1\/am\/m\/manaus\/decreto\/2018\/415\/4157\/decreto- n-4157-2018-regulamenta-o-acesso-as-informacoes-no-ambito-do-poder-executivo-do-municipio-de-manaus-e-da-outras-providencias\">https:\/\/leismunicipais.com.br\/a1\/am\/m\/manaus\/decreto\/2018\/415\/4157\/decreto- n-4157-2018-regulamenta-o-acesso-as-informacoes-no-ambito-do-poder-executivo-do-municipio-de-manaus-e-da-outras-providencias<\/a><\/li>\n\n\n\n<li>Decreto Municipal n\u00ba 5.537, de 13 de abril de 2023, que regulamente a aplica\u00e7\u00e3o da Lei Federal n\u00ba 13.460, de 26 de junho de 2017, e institui o Sistema de Ouvidoria do Poder Executivo Municipal e d\u00e1 outras provid\u00eancias <a href=\"https:\/\/leismunicipais.com.br\/a\/am\/m\/manaus\/decreto\/2023\/554\/5537\/decreto- n-5537-2023-regulamenta-a-aplicacao-da-lei-federal-n-13460-de-26-de-junho-de- 2017-que-dispoe-sobre-a-participacao-protecao-e-defesa-dos-usuarios-de-servicos-publicos-da-administracao-publica-e-institui-o-sistema-de-ouvidoria-do-poder-executivo-municipal-e-da-outras-providencias\">https:\/\/leismunicipais.com.br\/a\/am\/m\/manaus\/decreto\/2023\/554\/5537\/decreto- n-5537-2023-regulamenta-a-aplicacao-da-lei-federal-n-13460-de-26-de-junho-de- 2017-que-dispoe-sobre-a-participacao-protecao-e-defesa-dos-usuarios-de-servicos-publicos-da-administracao-publica-e-institui-o-sistema-de-ouvidoria-do-poder-executivo-municipal-e-da-outras-providencias<\/a><\/li>\n\n\n\n<li>Decreto n\u00ba 5.954, de 02 de agosto de 2024, que disp\u00f5e sobre o Regimento Interno da Secretaria Municipal de Sa\u00fade \u2013 SEMSA, e d\u00e1 outras provid\u00eancias. <a href=\"https:\/\/leismunicipais.com.br\/a\/am\/m\/manaus\/decreto\/2024\/596\/5954\/decreto-n-5954-2024-dispoe-sobre-o-regimento-interno-da-secretaria-municipal-de-saude-semsa-e-da-outras-providencias\">https:\/\/leismunicipais.com.br\/a\/am\/m\/manaus\/decreto\/2024\/596\/5954\/decreto-n-5954-2024-dispoe-sobre-o-regimento-interno-da-secretaria-municipal-de-saude-semsa-e-da-outras-providencias<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":8,"featured_media":0,"parent":207971,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/turismo.php","meta":{"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Legisla\u00e7\u00f5es - SEMSA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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