{"id":226504,"date":"2025-11-27T15:25:30","date_gmt":"2025-11-27T19:25:30","guid":{"rendered":"https:\/\/www.manaus.am.gov.br\/semsa\/?page_id=226504"},"modified":"2025-11-27T15:25:30","modified_gmt":"2025-11-27T19:25:30","slug":"tratamento-das-manifestacoes","status":"publish","type":"page","link":"https:\/\/www.manaus.am.gov.br\/semsa\/ouvidoria-municipal-do-sus\/tratamento-das-manifestacoes\/","title":{"rendered":"Tratamento das manifesta\u00e7\u00f5es"},"content":{"rendered":"\n

De forma geral, as manifesta\u00e7\u00f5es s\u00e3o acolhidas pela OUVMSUS, cadastrada N\u00edvel I. Ap\u00f3s o cadastro e a an\u00e1lise, as demandas s\u00e3o encaminhadas pelo Sistema OuvidorSUS \u00e0s diversas sub-redes\/N\u00edvel II, sendo estas respons\u00e1veis pela resolu\u00e7\u00e3o das referidas demandas e conclus\u00e3o das mesmas junto ao Sistema, de modo a oferecer resposta aos cidad\u00e3os que registram suas manifesta\u00e7\u00f5es.<\/p>\n\n\n\n

A OUVMSUS utiliza o Sistema OuvidorSUS para registro das manifesta\u00e7\u00f5es, o qual gera, automaticamente, ao final do atendimento, um n\u00famero de protocolo. Caso o usu\u00e1rio disponibilize e-mail para cadastro, link, senha e n\u00famero de protocolo s\u00e3o encaminhados para acompanhamento de sua demanda.<\/p>\n\n\n\n

A resposta\/retorno ao cidad\u00e3o(\u00e3} \u00e9 feita por telefone e para o e-mail cadastrado.
Na hip\u00f3tese de o usu\u00e1rio queixar-se de resposta n\u00e3o satisfat\u00f3ria, e n\u00e3o tendo sido a demanda finalizada, a demanda \u00e9 reencaminhada ao setor respons\u00e1vel pela resolutividade. Caso a demanda tenha sido finalizada, \u00e9 informada ao cidad\u00e3o a possibilidade de abertura de nova manifesta\u00e7\u00e3o, ainda que se remetendo a anterior.<\/p>\n\n\n\n

Tipos de Manifesta\u00e7\u00e3o do Usu\u00e1rio:<\/strong> Elogios, solicita\u00e7\u00f5es, den\u00fancias, sugest\u00f5es, d\u00favidas ou reclama\u00e7\u00f5es do servi\u00e7o prestado nas Unidades Municipais de Sa\u00fade.<\/p>\n\n\n\n

Previs\u00e3o de Prazo M\u00e1ximo para Presta\u00e7\u00e3o do Servi\u00e7o:<\/strong> At\u00e9 30 dias, conforme disp\u00f5e o art. 17 do Decreto Municipal n\u00ba 5.537\/2023;<\/p>\n\n\n\n

Requisitos, Documentos e Informa\u00e7\u00f5es necess\u00e1rias para acessar o servi\u00e7o:<\/strong> Documenta\u00e7\u00e3o e dados do usu\u00e1rio conforme o tipo de manifesta\u00e7\u00e3o cadastrada. (Dependendo do servi\u00e7o);<\/p>\n\n\n\n

Prioridade no Atendimento:<\/strong> Ordem de Chegada<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":8,"featured_media":0,"parent":207971,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/turismo.php","meta":{"footnotes":""},"acf":[],"yoast_head":"\nTratamento das manifesta\u00e7\u00f5es - SEMSA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.manaus.am.gov.br\/semsa\/ouvidoria-municipal-do-sus\/tratamento-das-manifestacoes\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Tratamento das manifesta\u00e7\u00f5es - SEMSA\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.manaus.am.gov.br\/semsa\/ouvidoria-municipal-do-sus\/tratamento-das-manifestacoes\/\" \/>\n<meta property=\"og:site_name\" content=\"SEMSA\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.manaus.am.gov.br\/semsa\/wp-content\/uploads\/sites\/8\/2024\/07\/thumb-default-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"966\" \/>\n\t<meta property=\"og:image:height\" content=\"520\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.manaus.am.gov.br\/semsa\/ouvidoria-municipal-do-sus\/tratamento-das-manifestacoes\/\",\"url\":\"https:\/\/www.manaus.am.gov.br\/semsa\/ouvidoria-municipal-do-sus\/tratamento-das-manifestacoes\/\",\"name\":\"Tratamento das manifesta\u00e7\u00f5es - 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