{"id":3234,"date":"2022-06-10T14:21:43","date_gmt":"2022-06-10T18:21:43","guid":{"rendered":"https:\/\/www.manaus.am.gov.br\/semed\/ouvidoria\/"},"modified":"2026-10-22T14:34:07","modified_gmt":"2026-10-22T18:34:07","slug":"ouvidoria","status":"publish","type":"page","link":"https:\/\/www.manaus.am.gov.br\/semed\/ouvidoria\/","title":{"rendered":"Ouvidoria-Geral do Munic\u00edpio de Manaus"},"content":{"rendered":"\n<p><strong>SISMOUV:<\/strong> Sistema Municipal de Ouvidorias da Prefeitura de Manaus.<\/p>\n\n\n\n<p><strong>O que posso registrar na Plataforma Fala.BR?<\/strong><\/p>\n\n\n\n<p><strong>Reclama\u00e7\u00e3o:<\/strong> registre sua insatisfa\u00e7\u00e3o com o atendimento recebido, a demora na presta\u00e7\u00e3o de um servi\u00e7o, a falta de resposta ou um problema n\u00e3o resolvido pelo \u00f3rg\u00e3o respons\u00e1vel.<\/p>\n\n\n\n<p><strong>Solicita\u00e7\u00e3o:<\/strong> primeiro, solicite o servi\u00e7o diretamente ao \u00f3rg\u00e3o respons\u00e1vel e guarde o n\u00famero do protocolo. Se o pedido n\u00e3o for atendido, procure a <strong>Ouvidoria do \u00f3rg\u00e3o respons\u00e1vel<\/strong> e informe esse n\u00famero para que sejam tomadas as provid\u00eancias necess\u00e1rias.<\/p>\n\n\n\n<p><strong>Sugest\u00e3o:<\/strong> sugira melhorias nos servi\u00e7os, atendimento, espa\u00e7os p\u00fablicos ou nas a\u00e7\u00f5es da Prefeitura.<\/p>\n\n\n\n<p><strong>Elogio:<\/strong> registre sua satisfa\u00e7\u00e3o com o atendimento ou servi\u00e7o prestado por um servidor, equipe ou \u00f3rg\u00e3o municipal.<\/p>\n\n\n\n<p><strong>Den\u00fancia:<\/strong> relate poss\u00edveis irregularidades envolvendo \u00f3rg\u00e3os, servidores ou outros agentes p\u00fablicos municipais, como fraude, corrup\u00e7\u00e3o, ass\u00e9dio ou uso indevido de dinheiro e bens p\u00fablicos.<\/p>\n\n\n\n<p><strong>Canais de Atendimento<\/strong><\/p>\n\n\n\n<p><strong>Plataforma Fala.BR:<\/strong> <a href=\"https:\/\/falabr.cgu.gov.br\/\">https:\/\/falabr.cgu.gov.br\/<\/a><\/p>\n\n\n\n<p><strong>Atendimento Presencial:<\/strong><br>Av. Brasil, n\u00ba 2971. Compensa I &#8211; CEP: 69036-110<\/p>\n\n\n\n<p><strong>Hor\u00e1rio de Atendimento Presencial:<\/strong><br>Segunda a sexta-feira, das 8h \u00e0s 12h e das 13h \u00e0s 17h<br>(<strong>Exceto feriados e pontos facultativos<\/strong>)<\/p>\n\n\n\n<p><strong>Observa\u00e7\u00e3o:<\/strong> O atendimento eletr\u00f4nico funciona 24 horas por dia.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-black-color has-alpha-channel-opacity has-black-background-color has-background is-style-wide\"\/>\n\n\n\n<p><\/p>\n\n\n\n<style>\n.ogm-botoes-area {\n    width: 100%;\n    max-width: 1400px;\n    margin: 0 auto;\n    padding: 20px;\n    box-sizing: border-box;\n}\n\n.ogm-botoes-grid {\n    display: grid;\n    grid-template-columns: repeat(3, minmax(0, 1fr));\n    gap: 28px;\n    width: 100%;\n}\n\n.ogm-card {\n    position: relative;\n    display: flex;\n    flex-direction: column;\n    align-items: center;\n\n    width: 100%;\n    min-width: 0;\n    min-height: 330px;\n\n    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       gap: 20px;\n    }\n\n    .ogm-card {\n        min-height: 325px;\n        padding-left: 16px;\n        padding-right: 16px;\n    }\n\n    .ogm-card-imagem {\n        width: 300px;\n        height: 180px;\n\n        max-width: 100%;\n    }\n\n    .ogm-card-imagem img {\n        width: 300px;\n        height: 180px;\n\n        max-width: 100%;\n        object-fit: contain;\n    }\n\n    .ogm-card-titulo {\n        font-size: 22px;\n    }\n\n    .ogm-card-descricao {\n        font-size: 16px;\n        max-width: 340px;\n    }\n}\n\n@media (max-width: 400px) {\n\n    .ogm-card {\n        min-height: 315px;\n        padding-top: 8px;\n        padding-bottom: 65px;\n    }\n\n    .ogm-card-imagem {\n        width: 100%;\n        height: auto;\n        aspect-ratio: 5 \/ 3;\n    }\n\n    .ogm-card-imagem img {\n        width: 100%;\n        height: auto;\n        max-height: none;\n\n        aspect-ratio: 5 \/ 3;\n        object-fit: contain;\n    }\n\n    .ogm-card-titulo {\n        font-size: 21px;\n    }\n\n    .ogm-card-descricao {\n        font-size: 15px;\n    }\n\n    .ogm-card-seta {\n        bottom: 14px;\n\n        width: 40px;\n        height: 40px;\n\n        min-width: 40px;\n        min-height: 40px;\n    }\n}\n<\/style>\n\n\n<div class=\"ogm-botoes-area\">\n\n    <div class=\"ogm-botoes-grid\">\n\n        <!-- 01 - CONHE\u00c7A A OUVIDORIA -->\n        <a class=\"ogm-card\" href=\"https:\/\/www.manaus.am.gov.br\/cgm\/ouvidoria\/quem-somos\/\">\n\n            <div class=\"ogm-card-imagem\">\n                <img decoding=\"async\"\n                    src=\"https:\/\/www.manaus.am.gov.br\/cgm\/wp-content\/uploads\/sites\/9\/2026\/10\/ouvidoria_botao_01.png\"\n                    alt=\"\"\n                >\n            <\/div>\n\n            <div class=\"ogm-card-titulo\">\n                Conhe\u00e7a a Ouvidoria\n            <\/div>\n\n            <div class=\"ogm-card-descricao\">\n                Saiba como a Ouvidoria-Geral atua na defesa dos direitos dos usu\u00e1rios dos servi\u00e7os p\u00fablicos.\n            <\/div>\n\n            <div class=\"ogm-card-seta\" aria-hidden=\"true\">\n                \u279c\n            <\/div>\n\n        <\/a>\n\n\n        <!-- 02 - FALE COM A OUVIDORIA -->\n        <a class=\"ogm-card\" href=\"https:\/\/falabr.cgu.gov.br\/\" target=\"_blank\" rel=\"noopener\">\n\n            <div class=\"ogm-card-imagem\">\n                <img decoding=\"async\"\n                    src=\"https:\/\/www.manaus.am.gov.br\/cgm\/wp-content\/uploads\/sites\/9\/2026\/10\/ouvidoria_botao_02.png\"\n                    alt=\"\"\n                >\n            <\/div>\n\n            <div class=\"ogm-card-titulo\">\n                Fale com a Ouvidoria\n            <\/div>\n\n            <div class=\"ogm-card-descricao\">\n                Registre sua manifesta\u00e7\u00e3o pelo Fala.BR.\n            <\/div>\n\n            <div class=\"ogm-card-seta\" aria-hidden=\"true\">\n                \u279c\n            <\/div>\n\n        <\/a>\n\n\n        <!-- 03 - SISTEMA MUNICIPAL DE OUVIDORIAS -->\n        <a class=\"ogm-card\" href=\"https:\/\/www2.manaus.am.gov.br\/docs\/portal\/secretarias\/cgm\/sismouv\/SISMOUV-LISTA.pdf\" target=\"_blank\" rel=\"noopener\">\n\n            <div class=\"ogm-card-imagem\">\n                <img decoding=\"async\"\n                    src=\"https:\/\/www.manaus.am.gov.br\/cgm\/wp-content\/uploads\/sites\/9\/2026\/10\/ouvidoria_botao_03.png\"\n                    alt=\"\"\n                >\n            <\/div>\n\n            <div class=\"ogm-card-titulo\">\n                Sistema Municipal de Ouvidorias\n            <\/div>\n\n            <div class=\"ogm-card-descricao\">\n                Conhe\u00e7a o Sistema Municipal de Ouvidorias da Prefeitura de Manaus.\n            <\/div>\n\n            <div class=\"ogm-card-seta\" aria-hidden=\"true\">\n                \u279c\n            <\/div>\n\n        <\/a>\n\n\n        <!-- 04 - CARTA DE SERVI\u00c7OS -->\n        <a class=\"ogm-card\" href=\"https:\/\/www.manaus.am.gov.br\/cgm\/cartas-de-servicos-ao-usuario\/\">\n\n            <div class=\"ogm-card-imagem\">\n                <img decoding=\"async\"\n                    src=\"https:\/\/www.manaus.am.gov.br\/cgm\/wp-content\/uploads\/sites\/9\/2026\/10\/ouvidoria_botao_04.png\"\n                    alt=\"\"\n                >\n            <\/div>\n\n            <div class=\"ogm-card-titulo\">\n                Carta de Servi\u00e7os\n            <\/div>\n\n            <div class=\"ogm-card-descricao\">\n                Consulte informa\u00e7\u00f5es sobre os servi\u00e7os oferecidos pela Prefeitura de Manaus.\n            <\/div>\n\n            <div class=\"ogm-card-seta\" aria-hidden=\"true\">\n                \u279c\n            <\/div>\n\n        <\/a>\n\n\n        <!-- 05 - MANUAL DE OUVIDORIA -->\n        <a class=\"ogm-card\" href=\"https:\/\/www.manaus.am.gov.br\/cgm\/wp-content\/uploads\/sites\/9\/2025\/12\/MANUAL-PROCEDIMENTOS-OUVIDORIA-2025.pdf\" target=\"_blank\" rel=\"noopener\">\n\n            <div class=\"ogm-card-imagem\">\n                <img decoding=\"async\"\n                    src=\"https:\/\/www.manaus.am.gov.br\/cgm\/wp-content\/uploads\/sites\/9\/2026\/10\/ouvidoria_botao_05.png\"\n                    alt=\"\"\n                >\n            <\/div>\n\n            <div class=\"ogm-card-titulo\">\n                Manual de Ouvidoria\n            <\/div>\n\n            <div class=\"ogm-card-descricao\">\n                Acesse as orienta\u00e7\u00f5es e os procedimentos da Sistema Municipal de Ouvidorias.\n            <\/div>\n\n            <div class=\"ogm-card-seta\" aria-hidden=\"true\">\n                \u279c\n            <\/div>\n\n        <\/a>\n\n\n        <!-- 06 - RELAT\u00d3RIOS DA OUVIDORIA -->\n        <a class=\"ogm-card\" href=\"https:\/\/www.manaus.am.gov.br\/cgm\/ouvidoria\/prestacao-de-contas\/\">\n\n            <div class=\"ogm-card-imagem\">\n                <img decoding=\"async\"\n                    src=\"https:\/\/www.manaus.am.gov.br\/cgm\/wp-content\/uploads\/sites\/9\/2026\/10\/ouvidoria_botao_06.png\"\n                    alt=\"\"\n                >\n            <\/div>\n\n            <div class=\"ogm-card-titulo\">\n                Relat\u00f3rios da Ouvidoria\n            <\/div>\n\n            <div class=\"ogm-card-descricao\">\n                Acompanhe os resultados e os dados das manifesta\u00e7\u00f5es recebidas.\n            <\/div>\n\n            <div class=\"ogm-card-seta\" aria-hidden=\"true\">\n                \u279c\n            <\/div>\n\n        <\/a>\n\n\n        <!-- 07 - A\u00c7\u00d5ES DA OUVIDORIA\n        <a class=\"ogm-card\" href=\"#\">\n\n            <div class=\"ogm-card-imagem\">\n                <img decoding=\"async\"\n                    src=\"https:\/\/www.manaus.am.gov.br\/cgm\/wp-content\/uploads\/sites\/9\/2026\/10\/ouvidoria_botao_07.png\"\n                    alt=\"\"\n                >\n            <\/div>\n\n            <div class=\"ogm-card-titulo\">\n                A\u00e7\u00f5es da Ouvidoria\n            <\/div>\n\n            <div class=\"ogm-card-descricao\">\n                Conhe\u00e7a os projetos, programas e a\u00e7\u00f5es desenvolvidos pela Ouvidoria-Geral.\n            <\/div>\n\n            <div class=\"ogm-card-seta\" aria-hidden=\"true\">\n                \u279c\n            <\/div>\n\n        <\/a>\n\n\n        08 - PLANO DE A\u00c7\u00c3O\n        <a class=\"ogm-card\" href=\"#\">\n\n            <div class=\"ogm-card-imagem\">\n                <img decoding=\"async\"\n                    src=\"https:\/\/www.manaus.am.gov.br\/cgm\/wp-content\/uploads\/sites\/9\/2026\/10\/ouvidoria_botao_08.png\"\n                    alt=\"\"\n                >\n            <\/div>\n\n            <div class=\"ogm-card-titulo\">\n                Plano de A\u00e7\u00e3o\n            <\/div>\n\n            <div class=\"ogm-card-descricao\">\n                Conhe\u00e7a o planejamento e as a\u00e7\u00f5es estrat\u00e9gicas da Ouvidoria-Geral.\n            <\/div>\n\n            <div class=\"ogm-card-seta\" aria-hidden=\"true\">\n                \u279c\n            <\/div>\n\n        <\/a>\n\n\n        09 - OUVIDORIA ITINERANTE\n        <a class=\"ogm-card\" href=\"#\">\n\n            <div class=\"ogm-card-imagem\">\n                <img decoding=\"async\"\n                    src=\"https:\/\/www.manaus.am.gov.br\/cgm\/wp-content\/uploads\/sites\/9\/2026\/10\/ouvidoria_botao_09.png\"\n                    alt=\"\"\n                >\n            <\/div>\n\n            <div class=\"ogm-card-titulo\">\n                Ouvidoria Itinerante\n            <\/div>\n\n            <div class=\"ogm-card-descricao\">\n                Acompanhe as a\u00e7\u00f5es que aproximam a Prefs da popula\u00e7\u00e3o.\n            <\/div>\n\n            <div class=\"ogm-card-seta\" aria-hidden=\"true\">\n                \u279c\n            <\/div>\n\n        <\/a> -->\n\n    <\/div>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":8,"featured_media":5152,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/prefeitura.php","meta":{"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ouvidoria Geral de Manaus - SEMED<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.manaus.am.gov.br\/semed\/ouvidoria\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ouvidoria Geral de Manaus - 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