{"id":250954,"date":"2026-01-15T16:01:56","date_gmt":"2026-01-15T20:01:56","guid":{"rendered":"https:\/\/www.manaus.am.gov.br\/semcom\/relacoes-de-consumo-educacionais\/"},"modified":"2026-02-06T12:55:15","modified_gmt":"2026-02-06T15:55:15","slug":"relacoes-de-consumo-educacionais","status":"publish","type":"post","link":"https:\/\/www.manaus.am.gov.br\/semcom\/relacoes-de-consumo-educacionais\/","title":{"rendered":"Procon Manaus emite recomenda\u00e7\u00e3o administrativa para rela\u00e7\u00f5es de consumo educacionais em 2026"},"content":{"rendered":"\n<p>A<a href=\"https:\/\/www.instagram.com\/prefeiturademanaus\/\"> Prefeitura de Manaus, <\/a>por meio do Servi\u00e7o de Atendimento e Prote\u00e7\u00e3o ao Consumidor <a href=\"https:\/\/www.manaus.am.gov.br\/\">(Procon<\/a> <a href=\"https:\/\/www.manaus.am.gov.br\/\">Manaus<\/a>), publicou, na edi\u00e7\u00e3o 6.231 do Di\u00e1rio Oficial do Munic\u00edpio (DOM), de quarta-feira, 14\/1, uma recomenda\u00e7\u00e3o administrativa que estabelece diretrizes para as rela\u00e7\u00f5es de consumo no \u00e2mbito das institui\u00e7\u00f5es privadas de ensino do munic\u00edpio, especialmente durante o per\u00edodo de matr\u00edcula e rematr\u00edcula para o ano letivo de 2026.<\/p>\n\n\n\n<p>\u201cA iniciativa busca evitar abusos no per\u00edodo de matr\u00edcula, garantindo que pais e respons\u00e1veis n\u00e3o sejam surpreendidos por cobran\u00e7as indevidas ou exig\u00eancias ilegais. O Procon Manaus atua de forma preventiva para assegurar que o direito \u00e0 educa\u00e7\u00e3o seja respeitado tamb\u00e9m enquanto rela\u00e7\u00e3o de consumo\u201d, declarou o diretor de Departamentos do Procon Manaus, Fabr\u00edcio Lima.&nbsp;<\/p>\n\n\n\n<p>O documento orienta sobre a obrigatoriedade da presta\u00e7\u00e3o de informa\u00e7\u00f5es claras e adequadas nos contratos educacionais, bem como sobre as regras para reajuste e cobran\u00e7a de mensalidades, a proibi\u00e7\u00e3o de taxas indevidas e a veda\u00e7\u00e3o da reten\u00e7\u00e3o de documentos escolares em raz\u00e3o de inadimpl\u00eancia.<\/p>\n\n\n\n<p>A recomenda\u00e7\u00e3o tamb\u00e9m define limites para a exig\u00eancia de materiais escolares e uniformes, refor\u00e7ando que somente itens de uso individual e diretamente relacionados \u00e0s necessidades pedag\u00f3gicas do aluno podem ser solicitados. Fica proibida, ainda, a imposi\u00e7\u00e3o de marcas ou fornecedores espec\u00edficos, assim como a cobran\u00e7a por materiais de uso coletivo ou administrativo.<\/p>\n\n\n\n<p>Al\u00e9m do car\u00e1ter orientativo, o Procon Manaus realiza a\u00e7\u00f5es de fiscaliza\u00e7\u00e3o com o objetivo de assegurar o cumprimento da legisla\u00e7\u00e3o vigente e coibir pr\u00e1ticas abusivas. Em caso de irregularidades ou preju\u00edzos, os consumidores podem registrar den\u00fancia pelo telefone (92) 3625-7785, pelo WhatsApp (92) 98802-3893 ou pelo Disque 151.<br><br>Confira o documento completo aqui:<\/p>\n\n\n\n<div class=\"wp-block-file\"><a id=\"wp-block-file--media-b2d7d569-c401-4c56-8c5f-ceeb1d73bf6a\" href=\"https:\/\/www.manaus.am.gov.br\/semcom\/wp-content\/uploads\/sites\/5\/2026\/01\/de8bf751b8c44e1a9f82552376208964PWoQG5KLvS4bayuC-0.jpg\">de8bf751b8c44e1a9f82552376208964PWoQG5KLvS4bayuC-0.jpg<\/a><a href=\"https:\/\/www.manaus.am.gov.br\/semcom\/wp-content\/uploads\/sites\/5\/2026\/01\/de8bf751b8c44e1a9f82552376208964PWoQG5KLvS4bayuC-0.jpg\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-b2d7d569-c401-4c56-8c5f-ceeb1d73bf6a\">Baixar<\/a><\/div>\n\n\n\n<div class=\"wp-block-file\"><a id=\"wp-block-file--media-e095c2cf-282d-4b15-bcb6-e9724f8a5720\" href=\"https:\/\/www.manaus.am.gov.br\/semcom\/wp-content\/uploads\/sites\/5\/2026\/01\/de8bf751b8c44e1a9f82552376208964PWoQG5KLvS4bayuC-1.jpg\">de8bf751b8c44e1a9f82552376208964PWoQG5KLvS4bayuC-1<\/a><a href=\"https:\/\/www.manaus.am.gov.br\/semcom\/wp-content\/uploads\/sites\/5\/2026\/01\/de8bf751b8c44e1a9f82552376208964PWoQG5KLvS4bayuC-1.jpg\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-e095c2cf-282d-4b15-bcb6-e9724f8a5720\">Baixar<\/a><\/div>\n\n\n\n<div class=\"wp-block-file\"><a id=\"wp-block-file--media-528a6581-5b87-400d-9542-a32fa5072b48\" href=\"https:\/\/www.manaus.am.gov.br\/semcom\/wp-content\/uploads\/sites\/5\/2026\/01\/de8bf751b8c44e1a9f82552376208964PWoQG5KLvS4bayuC-2.jpg\">de8bf751b8c44e1a9f82552376208964PWoQG5KLvS4bayuC-2<\/a><a href=\"https:\/\/www.manaus.am.gov.br\/semcom\/wp-content\/uploads\/sites\/5\/2026\/01\/de8bf751b8c44e1a9f82552376208964PWoQG5KLvS4bayuC-2.jpg\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-528a6581-5b87-400d-9542-a32fa5072b48\">Baixar<\/a><\/div>\n\n\n\n<p>\u2014&#8211; \u2014- \u2014-<br><strong>Texto &#8211; <\/strong>Lara Bernardes \/ Procon Manaus<\/p>\n\n\n\n<p><strong>Foto \u2013 <\/strong>Divulga\u00e7\u00e3o\/ Procon Manaus<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":68,"featured_media":250955,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9823],"tags":[77,9825,18900],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Procon Manaus emite recomenda\u00e7\u00e3o administrativa<\/title>\n<meta name=\"description\" content=\"A Prefeitura de Manaus, por meio do Servi\u00e7o de Atendimento e Prote\u00e7\u00e3o ao Consumidor (Procon Manaus), publicou, na edi\u00e7\u00e3o 6.231 do Di\u00e1rio Oficial do Munic\u00edpio (DOM), de quarta-feira, 14\/1, uma recomenda\u00e7\u00e3o administrativa que estabelece diretrizes para as rela\u00e7\u00f5es de consumo no \u00e2mbito das institui\u00e7\u00f5es privadas de ensino do munic\u00edpio, especialmente durante o per\u00edodo de matr\u00edcula e rematr\u00edcula para o ano letivo de 2026.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.manaus.am.gov.br\/semcom\/relacoes-de-consumo-educacionais\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Procon Manaus emite recomenda\u00e7\u00e3o administrativa\" \/>\n<meta property=\"og:description\" content=\"A Prefeitura de Manaus, por meio do Servi\u00e7o de Atendimento e Prote\u00e7\u00e3o ao Consumidor (Procon Manaus), publicou, na edi\u00e7\u00e3o 6.231 do Di\u00e1rio Oficial do Munic\u00edpio (DOM), de quarta-feira, 14\/1, uma recomenda\u00e7\u00e3o administrativa que estabelece diretrizes para as rela\u00e7\u00f5es de consumo no \u00e2mbito das institui\u00e7\u00f5es privadas de ensino do munic\u00edpio, especialmente durante o per\u00edodo de matr\u00edcula e rematr\u00edcula para o ano letivo de 2026.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.manaus.am.gov.br\/semcom\/relacoes-de-consumo-educacionais\/\" \/>\n<meta property=\"og:site_name\" content=\"SEMCOM\" \/>\n<meta property=\"article:published_time\" content=\"2026-01-15T20:01:56+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-06T15:55:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.manaus.am.gov.br\/semcom\/wp-content\/uploads\/sites\/5\/2026\/01\/WhatsApp-Image-2026-01-15-at-14.44.46.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"960\" \/>\n\t<meta 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