{"id":247124,"date":"2025-10-15T21:56:34","date_gmt":"2025-10-16T00:56:34","guid":{"rendered":"https:\/\/www.manaus.am.gov.br\/semcom\/2o-seminario-nacional-de-ouvidorias\/"},"modified":"2025-10-15T21:56:36","modified_gmt":"2025-10-16T00:56:36","slug":"2o-seminario-nacional-de-ouvidorias","status":"publish","type":"post","link":"https:\/\/www.manaus.am.gov.br\/semcom\/2o-seminario-nacional-de-ouvidorias\/","title":{"rendered":"Prefeitura de Manaus participa da abertura do 2\u00ba Semin\u00e1rio Nacional de Ouvidorias de 2025"},"content":{"rendered":"\n<p>Nesta quarta-feira, 15\/10, a Prefeitura de Manaus, por meio da Ouvidoria-Geral do Munic\u00edpio, \u00f3rg\u00e3o integrante da Controladoria-Geral do Munic\u00edpio (CGM), participou da abertura do 2\u00ba Semin\u00e1rio Nacional de Ouvidorias P\u00fablicas de 2025, realizado no Teatro Amazonas, localizado no centro da cidade, zona Sul.<br><br>O evento de abrang\u00eancia nacional \u00e9 uma realiza\u00e7\u00e3o da Controladoria-Geral da Uni\u00e3o (CGU) em parceria com diferentes institui\u00e7\u00f5es, e conta com o tema \u201cOuvidoria Contempor\u00e2nea &#8211; Inova\u00e7\u00e3o, Sustentabilidade e Gest\u00e3o P\u00fablica com Escuta Cidad\u00e3\u201d, e a proposta de um novo olhar sobre o papel das ouvidorias p\u00fablicas diante de muitos desafios, como as transforma\u00e7\u00f5es tecnol\u00f3gicas e as desigualdades regionais.<br><br>Al\u00e9m disso, a Prefeitura de Manaus levou ao evento o modelo inovador de ouvidoria, o Sistema Municipal de Ouvidorias (Sismouv).<br><br>\u201cA Ouvidoria-Geral de Manaus implementou uma importante inova\u00e7\u00e3o ao criar o Sismouv, onde o titular de cada \u00f3rg\u00e3o da gest\u00e3o indica dois servidores para atuarem como ouvidores setoriais e a Ouvidoria-Geral funciona como \u00f3rg\u00e3o central do sistema, trazendo mais dinamismo, acelerando as respostas \u00e0s manifesta\u00e7\u00f5es, que s\u00e3o apreciadas por servidores das pr\u00f3prias unidades da gest\u00e3o\u201d, explicou o ouvidor-geral do munic\u00edpio, Ebenezer Bezerra.<br><br>O ouvidor-geral tamb\u00e9m destacou a oportunidade de dialogar com as outras ouvidorias p\u00fablicas do Brasil e a troca de experi\u00eancias. \u201dO semin\u00e1rio oportuniza a todos a troca de experi\u00eancias e conhecer os avan\u00e7os implementados para aperfei\u00e7oar o di\u00e1logo da popula\u00e7\u00e3o com a gest\u00e3o, visando aperfei\u00e7oar os servi\u00e7os ofertados pela municipalidade\u201d, concluiu.<br><br>O 2\u00ba Semin\u00e1rio Nacional de Ouvidorias P\u00fablicas de 2025 continua nesta quinta e sexta-feira, 16 e 17\/10, com programa\u00e7\u00e3o a ser realizada no audit\u00f3rio do Tribunal de Contas do Estado do Amazonas (TCE-AM). As sess\u00f5es podem ser acompanhadas tamb\u00e9m por meio do canal da CGU, no YouTube.<br><br>\u2014 \u2014 \u2014<br><strong>Texto e fotos &#8211;<\/strong> Oliveira Junior \/ CGM<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":68,"featured_media":247125,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2520],"tags":[17440,4137,77],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>PMM participa da abertura do 2\u00ba Semin\u00e1rio Nacional de Ouvidorias<\/title>\n<meta name=\"description\" content=\"A Prefeitura de Manaus, participou da abertura do 2\u00ba Semin\u00e1rio Nacional de Ouvidorias P\u00fablicas de 2025, realizado no Teatro Amazonas.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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