{"id":233927,"date":"2025-01-17T12:16:57","date_gmt":"2025-01-17T15:16:57","guid":{"rendered":"https:\/\/www.manaus.am.gov.br\/semcom\/ouvidoria-ageman-intermediou-solucao-demandas-2024\/"},"modified":"2025-01-17T12:16:58","modified_gmt":"2025-01-17T15:16:58","slug":"ouvidoria-ageman-intermediou-solucao-demandas-2024","status":"publish","type":"post","link":"https:\/\/www.manaus.am.gov.br\/semcom\/ouvidoria-ageman-intermediou-solucao-demandas-2024\/","title":{"rendered":"Ouvidoria da Ageman intermediou a solu\u00e7\u00e3o de 98% das reclama\u00e7\u00f5es de usu\u00e1rios em 2024"},"content":{"rendered":"\n<p>A Ouvidoria da Ag\u00eancia Reguladora dos Servi\u00e7os P\u00fablicos Delegados do Munic\u00edpio de Manaus (Ageman) intermediou a solu\u00e7\u00e3o de 98% das reclama\u00e7\u00f5es dos usu\u00e1rios em 2024. No total, a Ouvidoria registrou 412 demandas de janeiro a dezembro do ano passado e, desse volume, somente oito ainda aguardam uma solu\u00e7\u00e3o por parte das empresas concession\u00e1rias.<\/p>\n\n\n\n<p>Das demandas ainda em aberto, tr\u00eas s\u00e3o referentes a quest\u00f5es envolvendo problemas de usu\u00e1rios com a empresa \u00c1guas de Manaus e cinco sobre a ilumina\u00e7\u00e3o p\u00fablica, servi\u00e7o operado pela empresa Manaus Luz.<\/p>\n\n\n\n<p>O ouvidor da Ageman, Cl\u00e1udio Falc\u00e3o, explica que as demandas que n\u00e3o foram solucionadas at\u00e9 31 de dezembro de 2024 s\u00e3o de natureza mais complexa ou demora da empresa em responder \u00e0 Ouvidoria. \u201cAs demandas que n\u00e3o conseguimos resolver s\u00e3o de situa\u00e7\u00f5es que v\u00e3o demandar um pouco mais tempo para a concession\u00e1ria solucionar devido a sua complexidade, mas n\u00f3s vamos continuar acompanhando e informando o usu\u00e1rio\u201d, afirmou.<\/p>\n\n\n\n<p>Das 412 demandas registradas no ano passado, 379 foram referentes ao saneamento b\u00e1sico, 31 de ilumina\u00e7\u00e3o p\u00fablica e apenas duas sobre o servi\u00e7o de estacionamento rotativo pago Zona Azul Manaus.<\/p>\n\n\n\n<p>Os canais digitais da Ouvidoria foram os meios mais procurados pelos usu\u00e1rios para fazer o registro das demandas. O WhatsApp recepcionou 244 demandas, o e-mail 108 e 35 reclama\u00e7\u00f5es chegaram at\u00e9 a Ouvidoria, por meio da plataforma Fala.Br.<\/p>\n\n\n\n<p>A Ouvidoria da Ageman atende as demandas referentes aos problemas envolvendo o abastecimento de \u00e1gua, esgotamento sanit\u00e1rio, ilumina\u00e7\u00e3o p\u00fablica e o servi\u00e7o de estacionamento rotativo pago Zona Azul.<\/p>\n\n\n\n<p>Cabe \u00e0 Ouvidoria receber as solicita\u00e7\u00f5es (reclama\u00e7\u00f5es, den\u00fancias, sugest\u00f5es, elogios e cr\u00edticas) e tamb\u00e9m realizar um trabalho de preven\u00e7\u00e3o, apura\u00e7\u00e3o e a media\u00e7\u00e3o de diverg\u00eancias entre as concession\u00e1rias \u00c1guas de Manaus, Manaus Luz, Zona Azul e seus usu\u00e1rios.<\/p>\n\n\n\n<p>O atendimento das demandas da Ouvidoria acontece, de forma presencial, no shopping Phelippe Daou, no bairro Cidade de Deus, zona Norte, e tamb\u00e9m por meio dos e-mails&nbsp;<a href=\"mailto:ouvidoria.ageman@pmm.am.gov.br\" target=\"_blank\" rel=\"noreferrer noopener\">ouvidoria.ageman@pmm.am.gov.br<\/a>&nbsp;e&nbsp;<a href=\"mailto:ouvidoria.ageman2@gmail.com\" target=\"_blank\" rel=\"noreferrer noopener\">ouvidoria.ageman2@gmail.com<\/a>, site&nbsp;<a href=\"http:\/\/www.ageman.manaus.am.gov.br\/ouvidoria\" target=\"_blank\" rel=\"noreferrer noopener\">www.ageman.manaus.am.gov.br\/ouvidoria<\/a>&nbsp;e ainda pelos dois n\u00fameros do Whatsapp 98842-2919 e 98410-3247.<\/p>\n\n\n\n<p>&#8212; &#8212; &#8212;<\/p>\n\n\n\n<p><strong>Texto &#8211; <\/strong>Tereza Te\u00f3filo\/Ageman<\/p>\n\n\n\n<p><strong>Foto &#8211; <\/strong>Paula Pessoa\/Semcom<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":39,"featured_media":233928,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1628],"tags":[9633,13178,6937,77,13179],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ouvidoria da Ageman intermedia a solu\u00e7\u00e3o de 98% das demandas<\/title>\n<meta name=\"description\" content=\"Ouvidoria da Ageman intermediou a solu\u00e7\u00e3o de 98% das reclama\u00e7\u00f5es de usu\u00e1rios de janeiro a dezembro de 2024.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.manaus.am.gov.br\/semcom\/ouvidoria-ageman-intermediou-solucao-demandas-2024\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Ouvidoria da Ageman intermedia a solu\u00e7\u00e3o de 98% das demandas\" \/>\n<meta property=\"og:description\" content=\"Ouvidoria da Ageman intermediou a solu\u00e7\u00e3o de 98% das reclama\u00e7\u00f5es de usu\u00e1rios de janeiro a dezembro de 2024.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.manaus.am.gov.br\/semcom\/ouvidoria-ageman-intermediou-solucao-demandas-2024\/\" \/>\n<meta property=\"og:site_name\" content=\"SEMCOM\" \/>\n<meta property=\"article:published_time\" content=\"2025-01-17T15:16:57+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-17T15:16:58+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.manaus.am.gov.br\/semcom\/wp-content\/uploads\/sites\/5\/2025\/01\/WhatsApp-Image-2025-01-14-at-13.46.55-2.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1706\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Bruna Greco\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Bruna Greco\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.manaus.am.gov.br\/semcom\/ouvidoria-ageman-intermediou-solucao-demandas-2024\/\",\"url\":\"https:\/\/www.manaus.am.gov.br\/semcom\/ouvidoria-ageman-intermediou-solucao-demandas-2024\/\",\"name\":\"Ouvidoria da Ageman intermedia a solu\u00e7\u00e3o de 98% das demandas\",\"isPartOf\":{\"@id\":\"https:\/\/www.manaus.am.gov.br\/semcom\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.manaus.am.gov.br\/semcom\/ouvidoria-ageman-intermediou-solucao-demandas-2024\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.manaus.am.gov.br\/semcom\/ouvidoria-ageman-intermediou-solucao-demandas-2024\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.manaus.am.gov.br\/semcom\/wp-content\/uploads\/sites\/5\/2025\/01\/WhatsApp-Image-2025-01-14-at-13.46.55-2.jpeg\",\"datePublished\":\"2025-01-17T15:16:57+00:00\",\"dateModified\":\"2025-01-17T15:16:58+00:00\",\"author\":{\"@id\":\"https:\/\/www.manaus.am.gov.br\/semcom\/#\/schema\/person\/05d223aea2bf115f9883a6ff3683d81b\"},\"description\":\"Ouvidoria da Ageman intermediou a solu\u00e7\u00e3o de 98% das reclama\u00e7\u00f5es de usu\u00e1rios de janeiro a dezembro de 2024.\",\"inLanguage\":\"pt-BR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.manaus.am.gov.br\/semcom\/ouvidoria-ageman-intermediou-solucao-demandas-2024\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\/\/www.manaus.am.gov.br\/semcom\/ouvidoria-ageman-intermediou-solucao-demandas-2024\/#primaryimage\",\"url\":\"https:\/\/www.manaus.am.gov.br\/semcom\/wp-content\/uploads\/sites\/5\/2025\/01\/WhatsApp-Image-2025-01-14-at-13.46.55-2.jpeg\",\"contentUrl\":\"https:\/\/www.manaus.am.gov.br\/semcom\/wp-content\/uploads\/sites\/5\/2025\/01\/WhatsApp-Image-2025-01-14-at-13.46.55-2.jpeg\",\"width\":2560,\"height\":1706,\"caption\":\"#paratodosverem - Servidores da Ouvidoria da Ageman recebendo as demandas dos usu\u00e1rios de servi\u00e7os p\u00fablicos\"},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.manaus.am.gov.br\/semcom\/#website\",\"url\":\"https:\/\/www.manaus.am.gov.br\/semcom\/\",\"name\":\"SEMCOM\",\"description\":\"Secretaria Municipal de Comunica\u00e7\u00e3o\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.manaus.am.gov.br\/semcom\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"pt-BR\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.manaus.am.gov.br\/semcom\/#\/schema\/person\/05d223aea2bf115f9883a6ff3683d81b\",\"name\":\"Bruna Greco\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"pt-BR\",\"@id\":\"https:\/\/www.manaus.am.gov.br\/semcom\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/9c877d1a6adc2a055330e5c09a8653ce?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/9c877d1a6adc2a055330e5c09a8653ce?s=96&d=mm&r=g\",\"caption\":\"Bruna Greco\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Ouvidoria da Ageman intermedia a solu\u00e7\u00e3o de 98% das demandas","description":"Ouvidoria da Ageman intermediou a solu\u00e7\u00e3o de 98% das reclama\u00e7\u00f5es de usu\u00e1rios de janeiro a dezembro de 2024.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.manaus.am.gov.br\/semcom\/ouvidoria-ageman-intermediou-solucao-demandas-2024\/","og_locale":"pt_BR","og_type":"article","og_title":"Ouvidoria da Ageman intermedia a solu\u00e7\u00e3o de 98% das demandas","og_description":"Ouvidoria da Ageman intermediou a solu\u00e7\u00e3o de 98% das reclama\u00e7\u00f5es de usu\u00e1rios de janeiro a dezembro de 2024.","og_url":"https:\/\/www.manaus.am.gov.br\/semcom\/ouvidoria-ageman-intermediou-solucao-demandas-2024\/","og_site_name":"SEMCOM","article_published_time":"2025-01-17T15:16:57+00:00","article_modified_time":"2025-01-17T15:16:58+00:00","og_image":[{"width":2560,"height":1706,"url":"https:\/\/www.manaus.am.gov.br\/semcom\/wp-content\/uploads\/sites\/5\/2025\/01\/WhatsApp-Image-2025-01-14-at-13.46.55-2.jpeg","type":"image\/jpeg"}],"author":"Bruna Greco","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Bruna Greco","Est. reading time":"3 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.manaus.am.gov.br\/semcom\/ouvidoria-ageman-intermediou-solucao-demandas-2024\/","url":"https:\/\/www.manaus.am.gov.br\/semcom\/ouvidoria-ageman-intermediou-solucao-demandas-2024\/","name":"Ouvidoria da Ageman intermedia a solu\u00e7\u00e3o de 98% das demandas","isPartOf":{"@id":"https:\/\/www.manaus.am.gov.br\/semcom\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.manaus.am.gov.br\/semcom\/ouvidoria-ageman-intermediou-solucao-demandas-2024\/#primaryimage"},"image":{"@id":"https:\/\/www.manaus.am.gov.br\/semcom\/ouvidoria-ageman-intermediou-solucao-demandas-2024\/#primaryimage"},"thumbnailUrl":"https:\/\/www.manaus.am.gov.br\/semcom\/wp-content\/uploads\/sites\/5\/2025\/01\/WhatsApp-Image-2025-01-14-at-13.46.55-2.jpeg","datePublished":"2025-01-17T15:16:57+00:00","dateModified":"2025-01-17T15:16:58+00:00","author":{"@id":"https:\/\/www.manaus.am.gov.br\/semcom\/#\/schema\/person\/05d223aea2bf115f9883a6ff3683d81b"},"description":"Ouvidoria da Ageman intermediou a solu\u00e7\u00e3o de 98% das reclama\u00e7\u00f5es de usu\u00e1rios de janeiro a dezembro de 2024.","inLanguage":"pt-BR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.manaus.am.gov.br\/semcom\/ouvidoria-ageman-intermediou-solucao-demandas-2024\/"]}]},{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/www.manaus.am.gov.br\/semcom\/ouvidoria-ageman-intermediou-solucao-demandas-2024\/#primaryimage","url":"https:\/\/www.manaus.am.gov.br\/semcom\/wp-content\/uploads\/sites\/5\/2025\/01\/WhatsApp-Image-2025-01-14-at-13.46.55-2.jpeg","contentUrl":"https:\/\/www.manaus.am.gov.br\/semcom\/wp-content\/uploads\/sites\/5\/2025\/01\/WhatsApp-Image-2025-01-14-at-13.46.55-2.jpeg","width":2560,"height":1706,"caption":"#paratodosverem - Servidores da Ouvidoria da Ageman recebendo as demandas dos usu\u00e1rios de servi\u00e7os p\u00fablicos"},{"@type":"WebSite","@id":"https:\/\/www.manaus.am.gov.br\/semcom\/#website","url":"https:\/\/www.manaus.am.gov.br\/semcom\/","name":"SEMCOM","description":"Secretaria Municipal de Comunica\u00e7\u00e3o","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.manaus.am.gov.br\/semcom\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"pt-BR"},{"@type":"Person","@id":"https:\/\/www.manaus.am.gov.br\/semcom\/#\/schema\/person\/05d223aea2bf115f9883a6ff3683d81b","name":"Bruna Greco","image":{"@type":"ImageObject","inLanguage":"pt-BR","@id":"https:\/\/www.manaus.am.gov.br\/semcom\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/9c877d1a6adc2a055330e5c09a8653ce?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/9c877d1a6adc2a055330e5c09a8653ce?s=96&d=mm&r=g","caption":"Bruna Greco"}}]}},"_links":{"self":[{"href":"https:\/\/www.manaus.am.gov.br\/semcom\/wp-json\/wp\/v2\/posts\/233927"}],"collection":[{"href":"https:\/\/www.manaus.am.gov.br\/semcom\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.manaus.am.gov.br\/semcom\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.manaus.am.gov.br\/semcom\/wp-json\/wp\/v2\/users\/39"}],"replies":[{"embeddable":true,"href":"https:\/\/www.manaus.am.gov.br\/semcom\/wp-json\/wp\/v2\/comments?post=233927"}],"version-history":[{"count":0,"href":"https:\/\/www.manaus.am.gov.br\/semcom\/wp-json\/wp\/v2\/posts\/233927\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.manaus.am.gov.br\/semcom\/wp-json\/wp\/v2\/media\/233928"}],"wp:attachment":[{"href":"https:\/\/www.manaus.am.gov.br\/semcom\/wp-json\/wp\/v2\/media?parent=233927"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.manaus.am.gov.br\/semcom\/wp-json\/wp\/v2\/categories?post=233927"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.manaus.am.gov.br\/semcom\/wp-json\/wp\/v2\/tags?post=233927"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}