{"id":233682,"date":"2025-01-06T13:12:51","date_gmt":"2025-01-06T16:12:51","guid":{"rendered":"https:\/\/www.manaus.am.gov.br\/semcom\/ouvidoria-ageman-phelippe-daou\/"},"modified":"2025-01-10T12:45:03","modified_gmt":"2025-01-10T15:45:03","slug":"ouvidoria-ageman-phelippe-daou","status":"publish","type":"post","link":"https:\/\/www.manaus.am.gov.br\/semcom\/ouvidoria-ageman-phelippe-daou\/","title":{"rendered":"Ouvidoria da AGEMAN retoma atendimento presencial no shopping Phelippe Daou"},"content":{"rendered":"\n<p>A Ag\u00eancia Reguladora dos Servi\u00e7os P\u00fablicos Delegados do Munic\u00edpio de Manaus (Ageman) informa que j\u00e1 retomou o atendimento presencial aos usu\u00e1rios em sua Ouvidoria, localizada no PAC do Shopping Phelippe Daou, no bairro Cidade de Deus, zona Leste.<\/p>\n\n\n\n<p>O atendimento presencial estava suspenso desde 9 de dezembro em decorr\u00eancia do in\u00edcio dos trabalhos de reforma no espa\u00e7o que recebeu pintura nova, ilumina\u00e7\u00e3o mais eficiente e a reestrutura\u00e7\u00e3o da rede l\u00f3gica. Durante esse per\u00edodo, o atendimento seguiu normalmente de forma on-line pelos canais digitais de atendimento.<\/p>\n\n\n\n<p>Ao longo de todo o ano de 2024, a Ouvidoria da Ageman registrou&nbsp;412 demandas.&nbsp;Os assuntos referentes ao saneamento b\u00e1sico como o abastecimento de \u00e1gua e o esgotamento sanit\u00e1rio lideraram as reclama\u00e7\u00f5es com 379 registros. As quest\u00f5es sobre a ilumina\u00e7\u00e3o p\u00fablica da cidade somaram 31 casos.<\/p>\n\n\n\n<p>Al\u00e9m do atendimento presencial dos usu\u00e1rios, a Ouvidoria tamb\u00e9m realiza inspe\u00e7\u00f5es externas a fim de averiguar in loco as situa\u00e7\u00f5es relatadas pelos usu\u00e1rios.<\/p>\n\n\n\n<p>A Ouvidoria da Ageman atende as demandas referentes ao abastecimento de \u00e1gua, esgotamento sanit\u00e1rio, ilumina\u00e7\u00e3o p\u00fablica e o servi\u00e7o de estacionamento rotativo pago Zona Azul Manaus.<\/p>\n\n\n\n<p>Cabe \u00e0 Ouvidoria receber as solicita\u00e7\u00f5es (reclama\u00e7\u00f5es, den\u00fancias, sugest\u00f5es, elogios e cr\u00edticas) e realizar um trabalho de preven\u00e7\u00e3o, apura\u00e7\u00e3o e a media\u00e7\u00e3o de diverg\u00eancias entre as concession\u00e1rias \u00c1guas de Manaus, ManausLuz, Zona Azul e seus usu\u00e1rios.<\/p>\n\n\n\n<p>A Ouvidoria da Ageman recepciona as demandas por meio dos e-mails&nbsp;<a href=\"mailto:ouvidoria.ageman@pmm.am.gov.br,\" target=\"_blank\" rel=\"noreferrer noopener\">ouvidoria.ageman@pmm.am.gov.br,<\/a>&nbsp;<a href=\"mailto:ouvidoria.ageman2@gmail.com\" target=\"_blank\" rel=\"noreferrer noopener\">ouvidoria.ageman2@gmail.com<\/a>, pelos dois n\u00fameros do Whatsapp 98842-2919 e 98410-3247 e tamb\u00e9m no 0800-092-3511.<\/p>\n\n\n\n<p>&#8212; &#8212; &#8212;<\/p>\n\n\n\n<p>Texto &#8211; Tereza Te\u00f3filo \/ Ageman<\/p>\n\n\n\n<p>Fotos &#8211; Divulga\u00e7\u00e3o \/ Ageman<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":57,"featured_media":233683,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1628],"tags":[215,220,77],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ouvidoria da AGEMAN retoma atendimento no Phelippe Daou<\/title>\n<meta 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