{"id":409,"date":"2020-03-13T11:11:51","date_gmt":"2020-03-13T15:11:51","guid":{"rendered":"https:\/\/www.manaus.am.gov.br\/procon\/ato-investigacao-procon-manaus\/"},"modified":"2024-05-14T14:07:39","modified_gmt":"2024-05-14T18:07:39","slug":"ato-investigacao-procon-manaus","status":"publish","type":"post","link":"https:\/\/www.manaus.am.gov.br\/procon\/ato-investigacao-procon-manaus\/","title":{"rendered":"Ato de investiga\u00e7\u00e3o \u00e9 instaurado pelo Procon Manaus em duas operadoras telef\u00f4nicas"},"content":{"rendered":"<p>Ap\u00f3s constantes reclama\u00e7\u00f5es e den\u00fancias de consumidores, a <a href=\"https:\/\/www.manaus.am.gov.br\/\" target=\"_blank\" rel=\"noopener\">Prefeitura de Manaus<\/a>, por meio da Secretaria Municipal de Direito do Cidad\u00e3o e Ouvidoria \u2013 Procon Manaus (Semdec) instaurou nesta quinta-feira, 12\/3, Ato Administrativo Preliminar em raz\u00e3o das oscila\u00e7\u00f5es de sinal telef\u00f4nico e internet m\u00f3vel na presta\u00e7\u00e3o de servi\u00e7os das operadoras <a href=\"http:\/\/vivo.com.br\" target=\"_blank\" rel=\"noopener\">Vivo<\/a> e Tim. A a\u00e7\u00e3o ocorreu devido \u00e0 interrup\u00e7\u00e3o de servi\u00e7os aos usu\u00e1rios das duas operadoras no in\u00edcio do m\u00eas de mar\u00e7o por suposto rompimento nos cabos de fibra \u00f3ptica de ambas as empresas.<\/p>\n<p>O Ato Administrativo Preliminar busca uma justificativa da Anatel e das empresas em rela\u00e7\u00e3o aos servi\u00e7os e quais as medidas adotadas para amenizar a les\u00e3o aos consumidores, se houve abatimento do pre\u00e7o ou cr\u00e9dito para as pr\u00f3ximas faturas.<\/p>\n<p>De acordo com o secret\u00e1rio da Semdec, Rodrigo Guedes, o caso est\u00e1 sendo apurado e as empresas foram intimadas para prestar esclarecimentos, com as informa\u00e7\u00f5es t\u00e9cnicas da Ag\u00eancia Reguladora tamb\u00e9m. \u201cN\u00f3s abrimos um ato de investiga\u00e7\u00e3o preliminar justamente porque toda a cidade de Manaus ficou impossibilitada de utilizar a rede de dados e voz durante v\u00e1rios dias na primeira semana de mar\u00e7o. Vamos aguardar as respostas das operadoras e esclarecimento oficial da Anatel para apurar se foi um motivo externo \u00e0 responsabilidade das operadoras ou algum tipo de neglig\u00eancia\u201d, afirma Guedes.<\/p>\n<p>O secret\u00e1rio afirma ainda que a falha na presta\u00e7\u00e3o de servi\u00e7os afeta toda a popula\u00e7\u00e3o, uma vez que grande parte das pessoas utiliza dispositivos m\u00f3veis no dia a dia n\u00e3o somente para se comunicar, mas para trabalhar e realizar outras tarefas.<\/p>\n<p>\u201cVamos verificar quais medidas ser\u00e3o tomadas para que problemas deste tipo, que prejudicam toda a comunica\u00e7\u00e3o dos consumidores, tenham suas devidas solu\u00e7\u00f5es. Esse per\u00edodo em que os clientes ficaram sem os servi\u00e7os, especialmente porque n\u00e3o condizia com as ofertas anunciadas, ser\u00e1 apurado e vamos tomar as medidas necess\u00e1rias como san\u00e7\u00f5es, multas e danos morais coletivos se for necess\u00e1rios\u201d, explica Rodrigo Guedes.<\/p>\n<p>As empresas j\u00e1 foram notificadas e intimadas a prestar esclarecimentos. Os casos ser\u00e3o apurados pela equipe da Semdec juntamente com os \u00f3rg\u00e3os parceiros e pode ser ajuizada uma a\u00e7\u00e3o por danos morais e materiais coletivos caso reste comprovada a culpa das empresas.<\/p>\n<p><strong>Texto &#8211; <\/strong>Mayara Brilhante \/ Semdec<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":8,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[34],"tags":[58,32,6],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Ato de investiga\u00e7\u00e3o \u00e9 instaurado pelo Procon Manaus<\/title>\n<meta name=\"description\" content=\"A Semdec instaurou nesta quinta-feira, 12\/3, Ato Administrativo Preliminar em raz\u00e3o das oscila\u00e7\u00f5es de sinal telef\u00f4nico e internet m\u00f3vel na...\" \/>\n<meta name=\"robots\" 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